Shipping policy

 


Processing: 1–2 business days Delivery: 1–5 business days
Rates

Shipping costs are calculated at checkout based on your order's weight, dimensions, destination and the carrier service selected.

  • Real-time quotes are shown before you confirm payment.
  • Multiple shipping options may be available depending on your address.
  • Large or heavy consignments may require a manual freight quote.
Order processing & dispatch

Orders are typically picked and packed within 1–2 business days.

Orders placed after 12pm (AEST/AEDT), on weekends, or public holidays will be processed on the next business day.

During peak periods, processing may take a little longer. We'll keep you informed if there are delays.

Delivery & tracking

Typical delivery timeframe once dispatched is 1–5 business days, depending on your location.

Tracking details are emailed when your order leaves our warehouse. If you don't see this, please check your spam folder or contact us.

Authority to Leave (ATL) may be used by some carriers. If a safe place isn't available, a card may be left for collection or re-delivery.

We can deliver to most PO Boxes and Parcel Lockers. Very large or heavy consignments may require a street address.

Remote and regional deliveries may take longer than the estimate above.

Where we ship

We currently ship within Australia (metro & major regional areas). If you're outside this area, please get in touch and we'll do our best to help.

Exceptions & special handling
  • Large/bulky consignments or pallet freight may require a custom quote and different transit times.
  • Made-to-order items may ship separately and have different lead times.
  • If a delivery is refused or undeliverable due to addressing issues, re-delivery fees may apply.

Need help urgently? Contact our team and we'll assist right away.

FAQs
How long does delivery take?
Most orders arrive within 1–5 business days after dispatch. Remote/regional areas can take a little longer.
Do I get tracking?
Yes. Tracking details are emailed as soon as your order is dispatched. If you can't find the email, check your spam folder or contact us.
How are shipping costs calculated?
Shipping is calculated at checkout based on your order's weight, dimensions, destination and the carrier service selected.